Refund Policy

1. Subscription billing

Sera offers a monthly subscription plan billed in Saudi Riyals (SAR) through Lemon Squeezy. When you subscribe, you are charged immediately for the current billing period.

2. Cancellation

You can cancel your subscription at any time from your account page. After cancellation, you will continue to have access until the end of your current billing period, and no further charges will be made.

3. Refund eligibility

If you are not satisfied with your subscription, you may request a full refund within 7 days of the payment date. Refunds are not guaranteed if you have already generated multiple CVs during the current billing cycle.

4. How to request a refund

To request a refund, email us at support@seracv.app with the email address associated with your account and the date of the charge. We aim to respond within 3-5 business days.

5. Processing

Approved refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

7. Contact us

If you have any questions about refunds or billing, contact us at support@seracv.app.